Complaints Policy

Although we thrive to assist you in the best possible way, it may happen that you may be unhappy with our services.

 

In this case you should discuss it immediately with us, to solve the issue.

 

You can make a formal complaint in writing by email.

• Acknowledgement of receipt will be sent withing 3 working days

• A full response will be sent in writing within 15 days of receiving the formal complaint

 

You can also get in touch with the Solicitors Regulation Authority to raise concerns with regards to our behaviour.

 

As a last result, if no solution is found, the Legal Ombudsman will be able to assist you.

Website : www.legalombudsman.org.uk

Email : enquiries@legalombudsman.org.uk

 

But you can only contact the Legal Ombudsman if you can show that you have tried to resolve the problem with us first.

 

The time frame to do so is

• within six months of receiving a final response to your complaint

And

• no more than six years from the date of act/omission or

• no more than three years from when you should reasonably have known there was cause for complaint.